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Customer Service

 

Customer Service Charter

 

This charter explains the service levels you can expect from the Waikato Museum Customer Service Team, and outlines the process for giving us feedback and your visit, specific exhibitions, or suggestions for improvement you may have.

 

  1. We will welcome you to the museum in the spirit of whanaungatanga: as we would welcome you as a guest to our house.
  2. We are guardians of our culture and heritage and are committed to the principles of the Treaty of Waitangi.
  3. We will communicate with you with integrity and respect to produce excellent visitor experiences.
  4. We will display energy and enthusiasm in answering your enquiries, and you won’t be able to ignore our natural passion for the museum.
  5. We will try to exceed your expectations, by providing you with useful information about Museum experiences that you didn’t even know you needed.
  6. We aim to have a thorough knowledge of the Museum’s current and future exhibitions, activities, tours, public programmes and events, and will follow up with    appropriate museum staff to answer anything outside our sphere of expertise.
  7. We will ensure the foyer environment is clean, safe and accommodating to our visitors.
  8. We will continue to operate in an environmentally sensitive manner by considering the impact of our services on the environment, and by using environmentally friendly products where possible.
  9. We will treat customer feedback with the utmost importance by forwarding feedback to the Museum Management team who will contact you regarding your compliment, complaint, or suggested improvement.
  10. We will be open to change, willing to listen, and endeavour to respect the wishes of the community, when it fits within our values and mission.

 

 

Customer Feedback

We are committed to the provision of a high quality visitor experience and we encourage feedback from all our visitors regarding our building, the way we do things, our people, or the treasures on display.

You can provide a written compliment, comment or complaint on the “Have Your Say” Feedback Form at the Musuem counter, or via our website: http://www.waikatomuseum.co.nz/feedback

All feedback is noted, tracked and followed up within two weeks. You will be contacted by the appropriate member of staff, should you request it.